Hire Agency to manage your revenue.
We work the accounts you can't reach: watching every signal, catching churn, sending personalized outreach across onboarding, adoption, renewals, and expansion. Thousands of customers, every week, on autopilot.
Trusted by leaders covering 150,000+ of their customers.
You know your top 50 customers. You have no idea about the other 4,950.
Those 4,950 are still paying you. They show up on dashboards, but nobody has talked to them in months. Some renew, some churn, and you usually find out after it’s already happened.
You’ve tried to fix it. You hired a pooled CSM team that was underwater by week two, preparing email sequences that used the same boilerplate messaging. You brought in a Scaled Programs Lead who spent six months stitching tools together.
The math has never worked. A book of 5,000 needs a team you can’t afford. A book of 30,000 needs a team you’ll never approve. So you work the top accounts, tell yourself they’re what matters, and the long tail churns quietly.
The math has changed.
What if every long tail account had a dedicated CSM?
Not a sequence. Not a template. Not a dashboard. A CSM that knows the account, watches the usage, reads support tickets, and reaches out at the right moment with the right message. Until now, that kind of coverage required headcount you couldn’t afford.
Now you can hire Agency.
Hire Agency
Every account gets a CSM that catches churn and grows NRR
Every customer management team has the same scorecard: onboarding speed, feature adoption, customer education, account multi-threading, retention. The trouble is hitting those numbers across an entire book of business, not just the top strategics.
That's the work Playbooks do. Tell us the goal, we build the Playbook, and it runs across every account, triggered by signals in your data and written in your team's style.
Increase your revenue with Playbooks
Where most teams start
Tailored campaigns for power users, holdouts, and everyone in between.
See signals weeks before you normally would. Reach out before the customer is already gone.
Personalized messages grounded in real ROI. Replaces the templates.
Implementation goals pulled from the sales handoff, personalized plan, kept up to date with progress.
Customer hits a usage limit, upsell on features in line with their goals. We see it, and send the right message.
We run Playbooks across every account, report back regularly, and measure ourselves against the outcome.
