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The best part of company building is the early days.
You get to spend all your time talking to customers. Every hour of every day.
I always knew all my earliest customers by name. If they wanted something I would build it. We worked through things together. At Hubspot. At Performable. At Drift. If they had a problem, they'd call me.
This is customer success.
But eventually you grow. So you hire people to manage your customers.
As the company grows, you get further from your customers—the people that you're in business to serve in the first place.
That's why we created Agency.
Agency lets you treat every customer like they're your first customer.
Your customer success manager